Terms of Service
Effective date:
These Terms of Service ("Terms") govern your use of the games, websites, and related online features provided by Donkeysoft Inc. ("Donkeysoft," "we," "us," or "our"). Please read them carefully. By downloading, accessing, or using our Services, you agree to these Terms, subject to any rights that applicable law gives you. If you do not agree, do not use the Services.
1. Who we are and what these Terms cover
Donkeysoft Inc. is an Ontario, Canada company with a business address at 226 – 440 Laurier Avenue West, Second Floor, Ottawa, Ontario K1R 7X6, Canada. You can contact us at [email protected].
These Terms apply to our websites and all Donkeysoft games, including Word Wow, Word Wow Seasons, Word Wow Big City, Word Wow Around the World, Words with Foxy, and Pictosaurus, as well as other games we publish unless different terms are expressly provided. Collectively, these are our "Services." Particular features described below are available only in some games or on some platforms.
Our Privacy Policy explains how personal data is handled. The rules and instructions presented within each game explain how to play.
2. Age and eligibility
Our Services are not intended for children under 13. If you are under the age of majority where you live, you should use the Services only with the permission and supervision of a parent or legal guardian, where required by law. Parents and guardians are responsible for supervising minors' use and purchases to the extent permitted by applicable law. A game's age rating on an app store may differ from these minimum-use requirements.
3. Permission to use our games
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the Services for lawful, non-commercial entertainment, subject to these Terms and applicable law. You do not acquire ownership of our software or intellectual property. You may not sell, rent, sublicense, distribute, or commercially exploit the Services without our written authorization.
These Terms supplement any applicable terms of the store or platform from which you obtain a game. If a platform's mandatory terms or applicable law give you additional rights, those rights are not reduced by this agreement.
4. Game features, scores, and rewards
Our games may offer levels, daily challenges, competitions, leaderboards, achievements, gems, coins, stars, boosters, hints, or other in-game items or rewards ("Virtual Items"). Unless expressly stated otherwise, Virtual Items and scores have no cash value, are not redeemable for money, and cannot be sold or transferred outside the game. They are provided for gameplay use only.
We may correct scoring errors, remove fraudulent or manipulated results, disqualify improper leaderboard entries, and adjust game balance or rewards to maintain fair play. Rewards and leaderboards may depend on technical availability, eligibility, and the rules shown in the relevant game. We do not guarantee a particular score, rank, reward, or continued availability of any challenge.
5. Purchases and refunds
Some Services offer paid downloads, advertising-removal upgrades, Virtual Items, or other in-app purchases. The price, currency, description, and any applicable purchase conditions will be presented before purchase by the relevant app store or purchase interface. Purchases are generally processed by the platform where you make them, such as Apple, Google Play, Amazon, or another supported distributor. The platform's payment, billing, and refund processes may apply.
Consumable Virtual Items, such as boosters, may be used up through gameplay. Unless the purchase description says otherwise, an entitlement bought in one game or on one platform does not necessarily transfer to another game, storefront, or account. Purchases that remove advertising apply only as described at the time of purchase; they do not necessarily remove content, storefront notices, or third-party links that are not advertisements.
If a purchase is missing, defective, or not delivered, please contact [email protected] with the game, platform, and relevant purchase details, without sending payment card information. You may also request a refund through the app store that processed the transaction. Nothing in these Terms limits refunds, cancellation or withdrawal rights, remedies for defective digital content, or other mandatory consumer protections that apply where you live.
6. Accounts, social sign-in, and cloud saves
Some games allow you to sign in using a supported third-party account, such as Apple, Google, Facebook, or Amazon, to save progress across devices, compare scores, or use social features. You are responsible for maintaining the security of your third-party account and following the relevant provider's terms.
Cloud saving and synchronization depend on internet access, compatibility, and continued access to the same supported sign-in method. Switching accounts, devices, operating systems, or storefronts can affect whether saved data or purchases are available. Although we take reasonable care, synchronization conflicts, outages, device failures, and other technical problems can affect progress or scores. Contact us if you encounter a problem; we will make reasonable efforts to assist. This section does not exclude rights you have under applicable law.
7. Online features and location-based rankings
Certain games offer worldwide, local, or friends-based leaderboards; daily challenges; and other network features. Some local ranking features use location-derived information, as explained in our Privacy Policy. These features may be interrupted, changed, or unavailable in some regions or on some devices. Online rankings may be recalculated or corrected, including where we detect errors or unfair play. Your use of third-party sign-in and social features may also be governed by the third party's own terms and privacy policies.
8. Advertising and third-party services
Some of our games are supported by advertising, including ads served or measured by third-party partners. Advertising preferences and consent choices, where offered, are described in the Privacy Policy and applicable in-game privacy controls. Using our Services does not by itself mean you consent to optional personalized advertising or data processing where separate consent is legally required.
Ads, links, app stores, and third-party services may lead to websites or services we do not operate. We are not responsible for their independent content, products, or practices, except as required by applicable law. Review their terms and privacy information before interacting with them.
9. Fair play and acceptable use
You agree not to:
- Cheat, exploit bugs, manipulate scores or leaderboards, or use bots or unauthorized software to gain an unfair advantage.
- Interfere with the Services, their security, servers, or other players' enjoyment.
- Attempt unauthorized access to other accounts, data, or systems.
- Copy, reverse engineer, modify, or distribute our software except where applicable law expressly permits it.
- Use the Services for unlawful activity, harassment, fraud, or infringement of another person's rights.
If we reasonably believe you have seriously violated these rules, we may remove affected rankings, restrict online features, or suspend access as appropriate. Where practicable, we will consider the circumstances and provide a way to contact us about a mistake, subject to fraud-prevention and legal requirements.
10. Ownership and intellectual property
Donkeysoft and its licensors retain the rights in our games, software, artwork, characters, music, text, designs, trademarks, and other protected materials. You may not use these commercially without permission, except as permitted by law. Any third-party names or trademarks belong to their respective owners.
11. Updates, availability, and discontinuation
We regularly update our games and may introduce, change, or retire levels, features, challenges, or online services for operational, security, technical, legal, or gameplay reasons. Some features require an internet connection, a compatible device, or a current version of the game.
We may discontinue a game or an online feature. Where reasonably practicable, we will provide appropriate advance notice of material discontinuations that affect paid features. We will respect any refund, remedy, or notice obligations required by applicable law. We do not guarantee that every feature will remain available indefinitely.
12. Problems, warranties, and liability
We aim to provide enjoyable, functional games and will make reasonable efforts to address reported problems. However, no software or online service is completely free of errors, interruptions, or compatibility issues.
To the extent permitted by applicable law, Donkeysoft is not responsible for indirect or consequential losses that could not reasonably have been foreseen when you began using the Services, or for losses caused by events beyond our reasonable control. We do not seek to exclude or limit liability where doing so is unlawful, including liability that cannot legally be excluded for fraud, deliberate misconduct, personal injury or death caused by negligence, or violations of mandatory consumer rights.
Your statutory rights remain unaffected. In particular, consumers in the European Economic Area and the United Kingdom may have legal rights relating to digital content and services, including conformity, remedies, and refunds or withdrawal in circumstances provided by law. These Terms do not replace the legally required information or confirmations presented in a purchase flow.
13. Changes to these Terms
We may revise these Terms to reflect new features, legal requirements, or changes to our Services. The latest version and its effective date will appear on this page. For material changes that adversely affect existing users, we will provide notice as required by applicable law. Changes do not retrospectively remove rights relating to completed purchases. Continued use after a change takes effect may indicate acceptance where permitted by law; when fresh consent is required, we will seek it.
14. Applicable law and disputes
Subject to any mandatory rights and protections of the country or region where you live, these Terms are governed by the laws of Ontario and the applicable federal laws of Canada. This choice of law does not deprive consumers of protections that cannot be waived under their local law, including rights available to consumers in the EEA and UK. Nothing in these Terms restricts any mandatory right to bring a claim in a court or forum available to you by law.
If you have a problem, we encourage you to contact us first so we can attempt to resolve it promptly.
15. Contact
Donkeysoft Inc.
226 – 440 Laurier Avenue West, Second Floor
Ottawa, Ontario K1R 7X6, Canada
Email: [email protected]
Privacy Policy: Privacy Policy