Privacy Policy

ENGLISH | ESPANOL | FRANCAIS

This policy applies to all Donkeysoft games and this website (the Services). Use of the Services is also governed by our Terms of Service.

If you have questions about how we use data, contact us at support@donkeysoft.ca.

What We Collect

Email Address

If you subscribe to updates on our website, we store your email for release announcements. Our email service provider may store activity logs, including IP address. See Sendinblue/Brevo policy: Privacy Policy.

Cloud Save IDs

When you use cloud save features, we may store your Facebook, Google, Apple, or Amazon account ID plus game progress and scores. We do not store account passwords.

Location Data

Word Wow Around the World uses location-derived data (latitude, longitude, country code) for local rankings. Word Wow Big City stores country code for leaderboard use.

Anonymous Usage Analytics

In non-EU regions, we use anonymous analytics (such as Google Analytics) to understand device type, session length, and feature interactions. We use anonymized identifiers and anonymized IP handling where available.

Advertising Partners

Some apps show ads to support free content. Advertising SDKs may process app name, device type, and advertising ID to serve and measure ads.

Typical ad data: IP address, device type, and platform advertising ID (Android GAID / Apple IDFA where permission is granted).

Your Choices

Data Erasure: You can request deletion of personal/game-related data by emailing datacontroller@donkeysoft.ca with your GameID (Options or Options > About).

Appodeal erasure requests: email legal@appodeal.com.

Ad personalization controls: in game, go to Options > Data Consent.

Industry opt-out: Network Advertising Initiative mobile choice.

Email unsubscribe: use the unsubscribe link in any update email.

Additional Notes

We do not knowingly do business with children under age 13. If you believe a child has provided data, contact support@donkeysoft.ca.

Our website is hosted on Wix. See Wix Privacy Policy.

Our games may include in-app purchases in free and paid versions.

Games can run offline, but online features may use internet connectivity for rankings and anonymous statistics.

Owner and Data Controller: Donkeysoft Inc., 226 - 440 Laurier Ave W Second Floor, Ottawa, ON K1R 7X6.

Infrastructure: game data is stored in the United States on Microsoft Azure East US servers.

Policy updates: we may revise this policy from time to time. Changes are effective when posted.

Last updated: Mar 27, 2026