We have tried to keep this document as simple as possible to make it readable and useful. This policy applies to all our games and this website ('The Services', 'Services'). The Services are also governed by the Terms of Service. Please contact us if you have any questions about your data and how we use it at .
Donkeysoft Inc. does not collect sensitive, personally identifiable information (eg. name, email address) from the users of our apps. We do collect some data for the specific features listed below:
Facebook, Google or Amazon ID: Some of our games offer a 'Cloud Save' feature. If you choose to use this service we will store your Facebook, Google or Amazon ID (an approved policy from these companies) and game data (scores, progress, etc.) in our database in order to retrieve your game data. We do NOT store your login or password for these accounts. If you would like to erase this data please contact us at .
Location Data: Word Wow Around the World has a 'Local Rankings' feature which uses and stores your latitude, longitude and country code as determined from your IP address. This data is used to calculate your ranking within 20 kilometers of your location. You can delete this data in the game by opening the location screen and submitting a blank address. Word Wow Big City stores your device's country code to for use in the Leaderboard.
We do not knowingly contact or do business with children under 13 years of age. If a parent or guardian becomes aware that a child under the age of 13 has attempted to contact and/or do business with us, please advise us by email at so that we may rectify the situation.
Anonymous usage information (Non EU countries only)
Our apps and website may collect anonymous usage information to help improve the quality of our services and applications. We use Google Analytics which may gather information like device type, the session length, and interactions with various user interface elements (buttons) in the game. The analytics data collected is anonymous. At first startup of an app we generate a random unique identifier which does not contain any personal information. Additionally, the IP address is annonymized by Google.
Many of our apps use advertising to fund our services and provide content free of charge. These advertisements are provided from third-party partners. We do not control which specific ads are shown in our games (this is controlled by our ad partners), however, we do blacklist certain categories of ads.
When you use these apps (with advertising) your device automatically sends certain information to our advertising partners. This information includes, for example, the name of the app, the device type, and the advertising ID. The information gathered is used to provide our advertising partners with the bare minimum of information they need to provide their services. These are the advertising partners we use:
Appodeal is an advertising mediation service providing ads from different sources.
Personal Data collected: May include - IP Address, Device Type, Google Advertiser ID (Android) or Apple ID For Advertising (iOS)
Place of processing: United States
Right to be Forgotten
You have the right to request that previous data collected be erased.
If you would like Appodeal to erase your data, you can request it by emailing them at .
You can opt out of receiving personalized ads. In the game go to Options > Data Consent and change your preference.
If you would like to remove all ads from your game, you can do so in each app by selecting "Remove Ads" to purchase the app.
To opt out of all interest-based ads on your device, please visit the Network Advertising Initiative opt-out page for instructions.
Some of our apps may provide access to Facebook, but such access is authorized by you (the user) and we never post anything to your Facebook account without your consent.
In app purchases
There are in-app purchases in both our free and paid applications.
No Internet connection required
Applications do not require an internet connection to work, but if one is present then it may be used for game functionality like rankings and anonymous statistics (see above).
Owner and Data Controller
Donkeysoft Inc., 906 - 275 Slater Street, Ottawa ON, K1P 5H9
Our game data is stored in the United States using MS Azure East US Servers.
If you would like to have your data removed from our servers please contact us at and specify your GameID found under Options or Options->About.
This page was last updated on March 23, 2020